Last Updated: April 14, 2026
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates
We are pleased to offer free standard shipping on all orders delivered within Canada.
| Shipping Destination | Estimated Delivery Time | Shipping Cost |
| Canada (Domestic) | 5 – 7 Business Days | Free |
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been dispatched. The tracking information will be active within 24 hours.
Carriers
We partner with major national and regional courier services to ensure reliable delivery. The specific carrier assigned to your shipment is determined at the time of dispatch based on destination and service availability.
Customs, Duties, and Taxes
All orders ship from our fulfillment center in the United States to destinations within Canada. Please note that all applicable customs fees, import duties, and taxes are the sole responsibility of the customer. We are not liable for delays caused by customs clearance processes.
Damages or Issues
Please inspect your order upon reception and contact us immediately at info@shokz.sbs if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.